Kensington Health is welcoming new patients – enrol now (conditions apply).
Alternatively, you can:
Please bring either a birth certificate or passport with you for ID.
In addition to regular medical consultations, our team offers a wide range of health and wellness services suitable for every stage of life, including:
(1 or 2 issues maximum – 15 mins or less. Any additional issues will require a separate appointment)
Age group | CSC/HUHC | Non-CSC/HUHC |
---|---|---|
0-13 yrs | Free | Free |
14-17 yrs | $13.00 | $42.50 |
Extended appointment (Complex or multiple issues - more than 15 mins) |
$23.00 | $74.50 |
18-64 yrs | $19.50 | $65.00 |
Extended appointment (Complex or multiple issues - more than 15 mins) |
$34.50 | $114.00 |
65 yrs+ | $19.50 | $65.00 |
(15 mins or less)
Age group | CSC/HUHC | Non-CSC/HUHC |
---|---|---|
0-13 yrs | Free | Free |
14-17 yrs | $13.00 | $42.50 |
18+ | $19.50 | $65.00 |
Additional ACC Services | ||
Nurse follow-ups/wound management | $10.00 |
Service | CSC/HUHC | Non-CSC/HUHC |
---|---|---|
New Patient Appointment | $34.50 | $95.00 |
Nurse Consult | $19.50 | $28.00 |
Repeat script | $19.00 | $23.00 |
Repeat script (Urgent same day) | $29.00 | $33.00 |
Drivers Medical | $80.00 | $80.00 |
Casual patients (all ages/regardless of who sees you) |
$137.50 | $137.50 |
*DNA (Did Not Attend) will incur a full consult fee being charged.
CSC: Community Services Card holder / HUHC: High User Health Card
Extra charges may apply for additional services including (but not limited to):
– Minor procedures
– Vaccinations
– Referrals/letters
– Medical consumables
– Skin checks
– Extended/complex consultations
By registering as a patient with us, you are acknowledging and agreeing to these terms.
Variations to the Terms of Trade / Credit Terms may occur from time to time, and Kensington Health will notify the patient by way of invoice/statement message and / or other written notification (including but not limited to email, patient portal message, text message) – and you agree that receipt of which shall be deemed to be acceptance by the patient.
Kensington Health prides itself on making our environment safe for our staff, patients, their whānau and any other visitors – therefore expects a high standard of behaviour from all of us. We strive to treat each other with respect, honesty and dignity. We are committed to engage in appropriate business conduct with our staff, patients their whānau and any other visitors.
Kensington Health has adopted a policy of zero tolerance to any forms of abuse or violence. We will not tolerate harassment, threatening behaviour, abusive language (via phone or in person), inappropriate physical contact or any other conduct that is found to be intimidating and otherwise create an offensive, hostile or unsafe environment. If any of these things occur, we reserve the right to ask you to leave Kensington Health.
Kensington Health has installed CCTV around the practice (in public areas only) to refer to in the event any such inappropriate behaviour occurs.
It is your responsibility to remember your appointment. If a patient does NOT attend their appointment without calling us at least one hour prior to the scheduled appointment, the full consultation fee will be charged.
If you arrive late for your appointment, you may be asked to reschedule if we cannot accommodate you. We will do what we can for you. If you decide to wait, we cannot guarantee how long it will be until you can be seen – priority will be given to patients that have arrived on time. This may mean a considerable wait.
It is your right to make a complaint about our service. All complaints should be submitted in writing, with any supporting information as appropriate. Complaint forms are available from our reception team. Our Practice Coordinator (Complaints Officer) will investigate all complaints received – our aim is to achieve a mutually satisfactory conclusion. You will be advised of our findings once the complaint investigation has been concluded – no more than 7 working days after we have received the complaint. If you feel that Kensington Health has not adequately dealt with your complaint, you have the right to approach the Health & Disability Advocacy Northland (09) 430 0166.
Kensington Health has a policy of a maximum of 2 consultations or prescriptions being unpaid on your account. Patients will be asked to pay in full on the day before their third visit or prescription request. Kensington Health reserves the right to withhold non-urgent services where there are more than 2 outstanding consultation or prescription payments due.
If an outstanding account is not settled at the 90 day period and the patient has not made any effort to contact us to settle the outstanding account, then patients will only be seen on a cash only basis. Please note that failing to make any attempt at payment past the 90 day period may result in:
All new enrolled patients will be requested to pay on the day of your new patient appointment – there are no exceptions to this.