*Note: for 0-13 years: NO FEES APPLY for MOST appointment types/additional services (except for casual and/or international patients, where fees stated apply)
Note: ‘PREPAY’ means patient must pay prior to the service commencement
Consultation Fees (Includes ACC)
CSC: Community Services Card Holder / HUHC: Hugh User Card Holder
| WITH A DOCTOR (GP), NURSE PRACTITIONER (NP), EXTENDED CARE PARAMEDIC (ECP), PRESCRIBING PHARMACIST (PP) Appointments: Single (20 minutes) / Double (40 minutes) Includes: Maximum 2 issues (for a single appointment), & all scripts plus 1 referral/document only[Additional referrals/documents will incur extra fee] |
||
| Age /Appointment Type | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| 0-13 years* Single Appointment Double Appointment |
FREE | FREE |
| 14-17 years Single Appointment |
$13.50 | $45.00 |
| 14-17 years Double Appointment |
$25.00 | $75.00 |
| 18+ years Single Appointment |
$20.00 | $67.00 |
| 18+ years Double Appointment |
$38.00 | $125.00 |
| WITH NURSE PRESCRIBER Appointments: Single (20 minutes) / Double (40 minutes) Includes: Maximum 2 issues (for a single appointment), & all scripts plus 1 referral/document only[Additional referrals/documents will incur extra fee] |
||
| Age /Appointment Type | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| 0-13 years* Single Appointment Double Appointment |
FREE | FREE |
| 14-17 years Single Appointment |
$13.50 | $36.00 |
| 14-17 years Double Appointment |
$23.00 | $60.00 |
| 18+ years Single Appointment |
$20.00 | $40.00 |
| 18+ years Double Appointment |
$35.00 | $75.00 |
| WITH NURSE Appointments: Single (20 minutes) / Double (40 minutes) Includes: Nurse assessment and nurse appropriate referral/letter |
||
| Age /Appointment Type | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| 0-13 years* Single Appointment Double Appointment |
FREE | FREE |
| 14-17 years Single Appointment |
$12.00 | $25.00 |
| 14-17 years Double Appointment |
$20.00 | $40.00 |
| 18+ years Single Appointment |
$20.00 | $35.00 |
| 18+ years Double Appointment |
$35.00 | $50.00 |
| WITH HEALTHCARE ASSISTANT (HCA) Appointments: Single (20 minutes) / Double (40 minutes) Includes: HCA appropriate assessment and care co-ordination |
||
| Age /Appointment Type | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| 0-13 years* Single Appointment Double Appointment |
FREE | FREE |
| 14-17 years Single Appointment |
$10.00 | $23.00 |
| 14-17 years Double Appointment |
$18.00 | $38.00 |
| 18+ years Single Appointment |
$18.00 | $33.00 |
| 18+ years Double Appointment |
$33.00 | $48.00 |
| Note: During an appointment with a Nurse Prescriber, Nurse or Healthcare Assistant and/or an Extended Care Paramedic (ECP) or Prescribing Pharmacist (PP) - it may be determined for clinical safety that a more senior clinical staff member (Doctor (GP), Nurse Practitioner (NP), and/or as applicable: Extended Care Paramedic (ECP) or Prescribing Pharmacist (PP)) may be required to complete your assessment and treatment. In this case, the consult fees for the GP, Nurse Practitioner, Extended Care Paramedic or Prescribing Pharmacist will apply. | ||
| NEW PATIENT ASSESSMENTS Appointments: 20 minutes in total with Healthcare Assistant (HCA) Mandatory for all new patients Excludes: any prescriptions, referrals/documents or any other medical issues – see below for information on how this will be managed with you |
||
| Appointment Type | Includes/Excludes | Fee |
|---|---|---|
| DEFAULT: Mandatory New Patient Assessment Appointment | Includes: With a Healthcare Assistant (HCA): 20-minute appointment. Excludes: Any prescription requests, any patient medical issues requiring attention |
Standard HCA consultation fee PREPAY (minimum fee charged) |
| . . IN ADDITON: If a simple prescription review is required | Includes: A simple prescription review. Excludes: Any patient medical issues requiring attention. |
PLUS: a prescription charge - per prescription required (either routine or urgent prescription fee/s) |
| . . OR-IN ADDITION: If a complex prescription review is required | Includes: A complex prescription review appointment with the Prescribing Pharmacist (can be in person or by phone): 20-minute or 40-minute appointment depending on complexity. Excludes: Any patient medical issues requiring attention. |
PLUS: a Prescribing Pharmacist consultation fee (covers all prescriptions) |
| . . AND/OR-IN ADDITION: If the patient has an urgent ('acute') medical issue | Includes: A referral to an onsite GP or Nurse Practitioner for a same day 'acute' appointment (can be in person or by phone): 20-minute appointment depending on complexity. Excludes: More than 1 issue and/or other non 'acute' issues. |
PLUS: GP or Nurse Practitioner consultation fee |
| . . AND/OR-IN ADDITION: If the patient has a non-urgent (non 'acute') medical issue | Includes: If requested/required, a referral to a GP or Nurse Practitioner for a future available appointment (can be in person or by phone): 20-minute (up to 2 issues) or 40-minute (2 or more issues) appointment depending on complexity. | PLUS: GP or Nurse Practitioner consultation fee |
| QUICK CONSULT (TELEHEALTH OR FACE-TO-FACE): WITH A DOCTOR (GP), NURSE PRACTITIONER (NP), EXTENDED CARE PARAMEDIC (ECP), PRESCRIBING PHARMACIST (PP) -These appointments can only be booked by a clinical team member- Appointments: single (10 minutes) – either face-to-face or by telehealth Includes: maximum 1 issue - examples are: a call back with complicated medical results or dealing with a minor medical issue. Note: triage calls are free – to a 5 minute maximum – afterwhich fees apply |
||
| Age /Appointment Type | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| 0-13 years* Single Appointment |
FREE | FREE |
| 14-17 years Single Appointment |
$10.00 | $30.00 |
| 18+ years Single Appointment |
$15.00 | $40.00 |
Other patient service fees
With any clinical staff member
Note: Fees applicable to all ages*
Note: ‘PREPAY’ means patient must pay prior to the service commencement
| REPEAT PRESCRIPTIONS Per repeat prescription (unless included in appointment as stated) NOTE: All repeat prescriptions MUST be PREPAID before collection |
||
| Age / Service Details | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| Routine: Processed within 48 hours (Monday-Friday) of the request being received. Urgent: Same day request must be received by 12pm/midday. If the request is received after 12pm/midday, the request will be processed on the next working day - and still charged as an urgent fee. |
||
| Routine 14-17 years | $13.00 PREPAY | $20.00 PREPAY |
| Urgent 14-17 years | $25.00 PREPAY | $35.00 PREPAY |
| Routine 18+ years | $20.00 PREPAY | $30.00 PREPAY |
| Urgent 18+ years | $35.00 PREPAY | $45.00 PREPAY |
| REFERRALS AND/OR OTHER DOCUMENTS Per referral and/or document issued (unless incl. in consultation as stated) Documents: medical certificate, specialist referral (public or private) |
||
| Age / Service Details | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| Per referral or document issued 0-13 years |
FREE | |
| 14+ yrs | $15.00 | $25.00 |
| HOME VISITS Charged per home visit - all inclusive fee [funding may apply] For any/all medical staff per visit. Kilometre calculation from practice address - to a max. of 40km from practice address: Kensington Health, 8 Kensington Avenue, Whangārei 0112 (using Google Maps to calculate) Note: All home visits must be PREPAYed before we visit |
||
| Distance | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| Up to 10km | PREPAY: $130.00 | PREPAY: $170.00 |
| More than 10km & less than 25km | PREPAY: $155.00 | PREPAY: $195.00 |
| More than 25km & less than 40km | PREPAY: $185.00 | PREPAY: $225.00 |
| WARFARIN MANAGEMENT Payable per month, per enrolled patient |
||
| Age / Service Details | With CSC/HUHC | No CSC/HUHC |
|---|---|---|
| Per month charge | $10.00 | $17.00 |
ADHD Assessments
-FULL ADHD ASSESSMENT WITH A NURSE PRACTITIONER (NP) ADHD SPECIALIST (FOR 18+ YEARS ONLY)-
INCLUDES: Full ADHD Assessment: A 90-minute appointment & all prescriptions/referrals required. Also includes a quick phone consult approx 2 weeks after your full ADHD Assessment appointment and a subsequent 20-minute follow up appointment. Assessments can also be conducted via Telehealth.
Note: ‘PREPAY’ means patient must pay prior to the service commencement as stated.
EXCLUDES: Any further required appointments – these will be charged at the standard Nurse Practitioner consult fee charge.
| ADHD ASSESSMENTS - ENROLLED PATIENTS |
|||
| Service | Status | Fee | |
|---|---|---|---|
| ADHD pre-assessment [Via phone, email or in person] |
Non-CSC/HUHC | PREPAY $50.00 | |
| CSC/HUHC | PREPAY $30.00 | ||
| Nurse Practitioner - full ADHD Assessment* [90-minute appointment] |
Non-CSC/HUHC | PREPAY $1,100.00* | |
| CSC/HUHC | PREPAY $750.00* | ||
| Nurse Practitioner (from an external diagnosis) – medication initiation and/or follow up [40-minute appointment] |
Non-CSC/HUHC | PREPAY $250.00 | |
| CSC/HUHC | PREPAY $130.00 | ||
| *Note: For the Nurse Practitioner (full ADHD Assessment) with an enrolled patient, a 50% non-refundable fee [$550 for Non-CSC/HUHC and $375 for CSC/HUHC] is to be prepaid at the time of booking. This is to cover the significant work required for your assessment prior to your appointment. This will then be deducted from your final full ADHD Assessment fee on the day of your ADHD Assessment appointment. | |||
| ADHD ASSESSMENTS - CASUAL/INTERNATIONAL PATIENTS (NON-ENROLLED) | ||
| Service | Status | Fee |
|---|---|---|
| ADHD pre-assessment [Via phone, email or in person] |
ALL | PREPAY $120.00 |
| Nurse Practitioner - full ADHD Assessment* [90-minute appointment] |
ALL | PREPAY $1,400.00* |
| Nurse Practitioner (from an external diagnosis) – medication initiation and/or follow up [40-minute appointment] |
ALL | PREPAY $350.00 |
| *Note: For the Nurse Practitioner (full ADHD Assessment) with a non-enrolled patient, a 100% non-refundable fee [$1,400] is to be prepaid at the time of booking. This is to cover the significant work required for your assessment prior to your appointment. This will then be deducted from your final full ADHD Assessment fee on the day of your ADHD Assessment appointment. | ||
Skin treatment service fees
-With any ‘skin’ qualified clinical staff member(s) as determined by Kensington Health-
Note: For some services, some funding may be available/ Fees applicable to all ages
Note: ‘PREPAY’ means patient must pay prior to the service commencement
Note: Fees quoted below INCLUDE 1 nurse follow up for suture removals / dressings and
EXCLUDES any required follow up appointments with a GP or a Nurse Practitioner and any liquid nitrogen requirements (separate fee applies)
| SKIN TREATMENT SERVICE FEES | ||
| Service | Fee to be Prepaid (when not funded) |
Age Group/Fee |
|---|---|---|
| Full skin check | PREPAY | ALL $185.00 |
| Spot check-up to 3 lesions | PREPAY | ALL $80.00 |
| Punch Biopsy-single | PREPAY | ALL $200.00 |
| Punch Biopsy-more than one | PREPAY | ALL $120.00 (first) $80.00 (per each extra punch biopsy) |
| Lesion Excision-single | PREPAY | ALL $350.00 |
| Lesion Excision-more than one | PREPAY | ALL $300.00 (first) $150.00 (per each extra lesion) |
| We will consult with you (standard consultation fees apply if not funded) and perform all skin services - if your treatment is confirmed as eligible per the PHO public funding eligibility guidelines, this is either at no cost to you - OR will require you to pay the difference from the funded amount. You will be advised of your eligibility or otherwise to this funding when you see our healthcare professional. | ||
Where public funding via our PHO is NOT available and/or you choose to pay for the service yourself or claim through your private health insurance, we will advise you of the cost for us to perform the service.
We may also provide a specialist referral (at no cost) to our skin services partner Ellipse Skin – who will contact you directly about the skin service to be performed, the cost of the service that they will charge and appointment bookings. Ellipse Skin are a private skin clinic, and their details may be viewed via their website: Skin Cancer Checks & Mole Screening | Ellipse Skin NZ
Following our referral, Ellipse Skin will contact you and manage all of this directly with you, and you will pay them direct. Ellipse Skin will perform your skin services from our practice address, so it will be a familiar place to come for you.
Note: We take no responsibility or have any liability for any specialist referral/s (such as but not limited to Ellipse Skin referrals) and related consultations, surgical outcomes, costs or complaints.
You may of course choose to have any recommended skin services undertaken elsewhere – you just need to let us know your preference.
OTHER PATIENT SERVICE FEES
-With any clinical staff member/s-
Note: for some services, some funding may be available – please enquire
Note: ‘PREPAY’ means patient must pay prior to the service commencement
| Service | Fee to be Prepaid (when not funded) |
No CSC/HUHC | CSC/HUHC |
|---|---|---|---|
| Driver License Medical | PREPAY | $110.00 | $80.00 |
| Insurance, Pre-employment and other Specialist Medical 40-minute appointment (Some Insurance companies fund some of these medicals. Where this is confirmed, you will be charged the funded fee) |
PREPAY |
FUNDED: $200.00 NOT FUNDED: $350.00 |
|
| NOTE: All of the following services are exclusive of a consultation fee | |||
| Service | Fee to be Prepaid (when not funded) |
No CSC/HUHC | CSC/HUHC |
| ECG (Electrocardiogram – if unfunded) |
NO |
0-13 yrs FREE 14-17 yrs $40.00 18+ yrs $75.00 |
0-13 yrs FREE 14-17 yrs $28.00 18+ yrs $52.00 |
| Spirometry (if unfunded) |
PREPAY | ALL $110.00 | ALL $77.00 |
| Cervical Screening | NO | $15.00 | $10.00 |
| Pregnancy Testing (if positive - this is a FREE service) |
NO | $15.00 | $10.00 |
| LARC (Long-Acting Reversible Contraception) |
NO | VARIABLE (ENQUIRE) | |
| Dressings: Simple | NO | ALL $15.00 | ALL $11.00 |
| Dressings: Complex | NO | ALL $25.00 | ALL $18.00 |
| Injections: non patient supplied - Steroid | NO | ALL $65.00 | ALL $46.00 |
| Injections: non patient supplied - Depo or B12 | NO | ALL $8.00 | ALL $5.00 |
| Injection Fee: patient supplied Note: Must be an authorised medication where it is patient supplied - and not a medication that the practice can supply |
NO | FREE | |
| Seasonal Flu vaccine | NO | Priced seasonally | |
| Non-scheduled vaccines (including travel vaccines) |
PREPAY | VARIABLE (ENQUIRE) | |
| Infusion Fee: all types Note: Must be an authorised infusion where it is patient supplied |
PREPAY | ALL $140.00 | ALL $98.00 |
| Urine testing | NO | $5.00 | |
| Liquid Nitrogen - single application | NO |
0-13 yrs FREE 14-17 yrs $18.00 18+ yrs $25.00 |
0-13 yrs FREE 14-17 yrs $13.00 18+ yrs $18.00 |
| Liquid Nitrogen - multiple applications (per application) | NO |
0-13 yrs FREE 14-17 yrs $10.00 18+ yrs $14.00 |
0-13 yrs FREE 14-17 yrs $7.00 18+ yrs $10.00 |
Casual/international patients
| CASUAL PATIENT - WITH ANY CLINICAL STAFF MEMBER(S) Appointments: Single (20 minutes) / Double (40 minutes) Includes: Maximum 2 issues for a single appointment (any other items charged) NOTE: Appointments MUST be PREPAID Any additional services to be paid after consult before departing |
||
| Age group | Appointment Type | Fee |
|---|---|---|
| ALL AGES | Single Appointment | $150.00 PREPAY |
| ALL AGES | Double Appointment | $225.00 PREPAY |
| INTERNATIONAL PATIENT - WITH ANY CLINICAL STAFF MEMBER(S) Appointments: Single (20 minutes) / Double (40 minutes) Includes: Maximum 2 issues for a single appointment (any other items charged) NOTE: Appointments MUST be PREPAID Any additional services to be paid after consult before departing |
||
| Age group | Appointment Type | Fee |
|---|---|---|
| ALL AGES | Single Appointment | $200.00 PREPAY |
| ALL AGES | Double Appointment | $325.00 PREPAY |
CREDIT POLICY AND FEES
Unless otherwise agreed, full payment is required on the day of consultation / service and selected fees require to be prepaid prior to the relevant service commencement.
Kensington Health has a policy of a maximum of two consultations or prescriptions being unpaid on your account. Patients will be asked to pay in full on the day before their third visit or prescription request.
Kensington Health reserves the right to withhold non-urgent services where there are more than two outstanding consultation and/or prescription payments due.
If an outstanding account is not settled at the 90-day period and the patient has not made any effort to contact us to settle the outstanding account or make (and maintain) a payment arrangement, then patients will only be seen on a cash only basis.
- Statements are emailed/posted just after the first business day of the month showing any outstanding account balance.
- Text and/or email/Vensa patient portal messages are sent to patients as a reminder of any outstanding amounts.
- Where it is exceptionally agreed by Kensington Health that payment is not made on the day of consultation/service, the patient will ensure that full payment is made within seven days of the consultation/service.
- Please speak to our reception team as early as you can if you wish to discuss with us your outstanding bill / alternative arrangements, including payment agreements.
Please note that failing to make any attempt at payment past the 90-day period may result in;
- Disenrollment as a patient from Kensington Health. You will be notified in writing should this occur.
- Kensington Health may disclose this information to debt collection agencies of Kensington Health’s choice and legal proceedings may follow. This may result in your name and address being entered into a Credit Bureau default listing which may have impact on your credit rating. Any costs incurred by Kensington Health to recover outstanding amounts will be charged to the patient.
All new enrolled patients will be requested to PREPAY on the day of your new patient assessment appointment – there are no exceptions to this. New patient assessment appointments are mandatory – no exceptions.
Appointments – Missed or Arrive Late Policy
It is your responsibility to remember your appointment. We will send reminders. If a patient does not attend their appointment without calling us at least one hour prior to the scheduled appointment, the full consultation fee will be charged. For ages 0-13, there will be a $10.00 fee charged.
If you arrive late for your appointment, you may be asked to reschedule if we cannot accommodate you. We will do what we can however priority will be given to patients that have arrived on time.